Comprehensive overview of all features and capabilities in the Auto-Connect platform
Comprehensive call management systems designed for different use cases. From automated dialing to intelligent distribution, manage all your outbound calling needs with powerful campaign tools and real-time monitoring.
Fully automated outbound calling system designed for providers. Create and manage campaigns with contact lists, schedule calls, and track performance. Features include real-time call monitoring, campaign analytics, and comprehensive reporting. Perfect for high-volume outbound calling operations.
Agent-focused distribution system that allows direct assignment of contacts to specific agents. Create campaigns and assign contacts to agents with full tracking and monitoring. Features include agent availability management, performance tracking, and detailed agent reports. Ideal for teams that need precise control over call assignments.
Intelligent queue-based distribution system that automatically routes calls to available agents. Features smart load balancing, configurable call-to-agent ratios, and real-time queue monitoring. Integrates seamlessly with 3CX queues for optimal call distribution. Perfect for teams that need automatic, balanced call routing.
RESTful API endpoint that allows you to initiate calls programmatically from your applications. Features secure API key authentication, real-time call status updates, and comprehensive call reporting. Perfect for integrating call functionality into CRM systems, web applications, or custom workflows.
Collect and analyze customer feedback after calls with flexible evaluation systems. Choose from satisfaction surveys, rating scales, or create custom evaluation forms. Track performance, identify trends, and improve service quality with comprehensive evaluation analytics.
Simple binary evaluation system that collects satisfied/unsatisfied feedback from customers after calls. Quick and easy for customers to respond, providing immediate insights into call satisfaction. Perfect for high-volume operations where speed is essential.
Comprehensive 5-point rating system with options from Perfect to Bad. Allows customers to provide detailed feedback on call quality, service, and overall experience. Provides granular insights into performance and helps identify areas for improvement.
Create fully customizable evaluation forms tailored to your specific needs. Configure evaluation types, options, and questions to match your business requirements. Perfect for specialized industries or unique feedback requirements.
Detailed analytics and reporting for all evaluation data. Track evaluation rates, satisfaction scores, trends over time, and agent performance. Export reports, view charts and graphs, and identify patterns to improve service quality.
Intelligent call limitation system that prevents excessive calls and ensures compliance with contact preferences and regulations. Automatically track calls per contact, enforce limits, and protect your business from compliance issues while maintaining customer relationships.
Automatically tracks all calls made to each contact in real-time. Maintains comprehensive call history with timestamps, call types, and outcomes. Provides instant visibility into call frequency and helps prevent over-calling.
Set configurable daily, weekly, or monthly call limits per contact. Limits automatically reset at the start of each period. Choose between total calls or answered calls only. Flexible configuration to match your business needs and compliance requirements.
Override default limits for specific contacts when needed. Set custom limits for VIP customers, important accounts, or special cases. Maintains audit trail of all overrides for compliance and reporting purposes.
Protects your business from compliance violations by automatically preventing calls that exceed limits. Ensures adherence to regulations like TCPA, GDPR, and local calling restrictions. Maintains detailed logs for compliance audits.
Configure specific date ranges when call limitations should be enforced. Perfect for seasonal campaigns, special promotions, or compliance periods. Automatically enables and disables limitations based on configured dates.
Comprehensive analytics and reporting suite that provides real-time insights into your call operations. Monitor performance, track KPIs, analyze trends, and make data-driven decisions with powerful dashboards and customizable reports.
Live dashboards that show real-time call activity, system status, and key metrics. Monitor active calls, agent availability, queue status, and system health. Get instant alerts for important events and system issues.
Track comprehensive performance metrics for agents, campaigns, and overall system. Monitor call volumes, success rates, average call duration, and conversion rates. Identify top performers and areas for improvement.
Access detailed call history with advanced filtering options. Filter by date range, agent, campaign, call type, status, and more. Export reports to CSV, Excel, or PDF formats for further analysis or sharing.
Visual analytics with interactive charts and graphs. Analyze trends over time, compare performance across periods, and identify patterns. Get insights into call patterns, peak times, and performance trends.
Create custom reports tailored to your specific needs. Select date ranges, filter by agents or campaigns, choose metrics, and generate reports on demand. Save report templates for recurring analysis.
Intelligent incoming call routing system that automatically connects callers with the agent who last contacted them. Enhances customer experience by maintaining continuity and reducing call transfers. Integrates seamlessly with 3CX for automatic routing decisions.
Automatically routes incoming calls to the agent who last made an outbound call to that number. Maintains customer-agent relationships and provides continuity of service. Reduces call transfers and improves customer satisfaction.
Configure agent groups and assignments for smart routing. Assign specific agents or groups to handle routing for certain campaigns or call types. Flexible configuration to match your organizational structure.
Automatically transfers calls to your IVR system when no assigned agent is available or found. Ensures all calls are handled even when agents are unavailable. Configurable IVR extension for seamless integration.
Leverages comprehensive call tracking data to make intelligent routing decisions. Analyzes call history to find the most relevant agent based on previous interactions. Ensures accurate routing even with complex call histories.
Checks agent availability in real-time before routing calls. Verifies agent registration, login status, and availability. Only routes to agents who are available and ready to take calls, ensuring optimal call handling.
Comprehensive RESTful API suite for seamless integration with your applications and third-party services. Initiate calls, receive webhooks, manage evaluations, and integrate with CRM systems using secure, well-documented APIs.
RESTful API endpoint that allows you to initiate calls programmatically from any application. Supports various call types, provides real-time status updates, and includes comprehensive error handling. Perfect for CRM integrations, web applications, and automated workflows.
Receive real-time notifications about call events via webhooks. Get notified when calls are initiated, answered, completed, or failed. Configure webhook URLs and receive JSON payloads with detailed call information. Perfect for real-time integrations and event-driven architectures.
Submit evaluation data programmatically or retrieve evaluation results via API. Perfect for integrating evaluation collection into external systems or retrieving evaluation data for analysis. Supports all evaluation types and provides comprehensive data access.
Seamlessly integrate with popular CRM systems and custom applications. Two-way data sync, automatic call logging, contact management, and evaluation tracking. Supports RESTful APIs and webhooks for flexible integration patterns.
Secure API authentication using API keys and tokens. Manage API keys per tenant, set permissions, and monitor API usage. Includes rate limiting, IP whitelisting, and comprehensive security features to protect your API endpoints.